MyRoofGenius Terms of Service

1. Scope, definitions, and who may use MyRoofGenius

These Terms govern access to and use of myroofgenius.com and the MyRoofGenius websites, applications, dashboards, APIs, tools, reports, trials, subscriptions, support services, and related features that link to these Terms (collectively, the “Service”).

“Order” means the plan, price, billing interval, trial terms, included usage, and other commercial terms shown to you at signup, checkout, in Stripe-hosted checkout, in an order form, or in a written amendment accepted by both parties.

“Customer Content” means information, photographs, imagery, documents, property and project information, measurements, contacts, messages, estimates, schedules, invoices, prompts, instructions, and other material that you or your authorized users submit to or create through the Service.

You must be at least 18 years old and legally able to enter a contract. If you use the Service for a company, contractor, property owner, client, or other organization, you represent that you have authority to bind that organization. In that case, “you” includes that organization and its authorized users.

The Service is designed primarily for United States business use. It is not represented as suitable for every country, industry, licensing regime, or regulated-data use case.

2. Acceptance and versioned assent

You accept these Terms when you affirmatively select the Terms acceptance control in an account, trial, checkout, or other acceptance flow, or when you sign an Order that incorporates them. Merely receiving marketing, browsing a public page, or accepting optional analytics or marketing is not acceptance of these Terms.

The version displayed above is the document version, or docVersion. Current acceptance flows may validate and record the applicable docVersion, a content hash, the action associated with acceptance, the acceptance time, an account or email identifier, a request identifier, and reasonable request evidence such as IP address and user-agent information. The Privacy Policy describes this processing.

If the Service reports that the Terms changed, you must review and accept the current version before continuing through a gated account, trial, or purchase flow. Optional marketing consent is separate from legal assent.

3. The Service and limited license

Subject to these Terms, the applicable Order, and timely payment, BrainStack Ventures grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable right during the applicable term to access and use the Service for your internal business purposes.

This license does not transfer ownership of the Service or permit you to resell, rent, lease, white-label, sublicense, commercially exploit, or provide the Service to third parties unless an Order expressly allows it. You may permit employees and contractors under your control to use the Service as authorized users, and you are responsible for their compliance.

Features, provider-backed functions, included usage, report limits, team seats, storage, and support vary by plan and may be subject to technical or reasonable-use limits disclosed in the Order or product interface.

4. Accounts and authorized users

You must provide accurate, current information and keep it updated. You are responsible for:

• protecting credentials, access links, API keys, and devices;
• all activity under your account, including activity by authorized users;
• assigning access only to people who need it;
• promptly revoking access when a person no longer needs it; and
• notifying support@myroofgenius.com promptly if you suspect unauthorized use, credential compromise, or a security incident.

You may not share one user credential among unrelated people, impersonate another person, create accounts using false information, evade trial or usage limits, or use automated means to create accounts.

5. Customer Content, permissions, and confidentiality

As between you and BrainStack Ventures, you retain the rights you have in Customer Content. You represent that you have all rights, notices, permissions, and lawful bases needed to submit Customer Content and to allow the processing described in these Terms and the Privacy Policy, including when Customer Content concerns a property owner, customer, employee, subcontractor, claimant, insured, tenant, or other third party.

You grant BrainStack Ventures a worldwide, non-exclusive, royalty-free license during the period reasonably necessary to provide the Service to host, store, reproduce, format, transmit, display to your authorized users, analyze, and otherwise process Customer Content. This license includes sending the portions reasonably needed for a requested feature to infrastructure, storage, communications, mapping, geospatial, and AI service providers. It also includes making technical copies, backups, exports, and derivative data structures needed to operate, secure, troubleshoot, and improve the Service.

We may create and use aggregated or de-identified information that does not reasonably identify you or another person to operate, measure, secure, and improve the Service. We will not attempt to re-identify information treated as de-identified except to test whether de-identification controls work.

Each party will use reasonable care to protect the other party’s non-public business information and will use it only for the relationship contemplated by these Terms. Confidentiality obligations do not cover information that is public without breach, already lawfully known, independently developed, or lawfully received without a confidentiality duty. A party may disclose information when legally required, after giving notice when lawful and reasonably practicable.

Do not submit passwords, payment-card numbers, government identification numbers, health information, biometric identifiers, export-controlled technical data, or other specially regulated information unless a written Order expressly authorizes that data type.

7. Contractor and professional obligations

MyRoofGenius does not verify your licenses, insurance, bonding, permits, credentials, customer authorizations, or legal authority to perform work. You are solely responsible for maintaining all required qualifications and for complying with contractor, employment, tax, insurance, consumer-protection, advertising, privacy, communications, safety, lien, permitting, and other laws that apply to your operations.

You may not represent that BrainStack Ventures or MyRoofGenius is the contractor, engineer, architect, adjuster, insurer, employer, or professional responsible for your work.

8. Acceptable use

You may not, and may not permit another person to:

• use the Service unlawfully, fraudulently, deceptively, abusively, or to violate another person’s rights;
• upload content you do not have the right to process;
• generate or distribute defamatory, infringing, malicious, discriminatory, threatening, sexually exploitative, or otherwise unlawful content;
• use outputs as the sole basis for a decision that creates a legal or similarly significant effect for an individual, including decisions about employment, credit, housing, insurance, healthcare, or access to essential services;
• bypass human review for safety-critical, structural, professional, financial, legal, or customer-facing decisions;
• probe, scan, penetrate, or test non-public systems without prior written authorization;
• introduce malware, scrape or crawl in a way that burdens the Service, disrupt availability, bypass rate limits, defeat safeguards, or interfere with another user;
• reverse engineer, decompile, disassemble, copy, or derive source code or underlying models except to the limited extent a non-waivable law allows;
• misuse API keys, access another tenant, obtain data beyond your authorization, or attempt privilege escalation;
• remove proprietary notices, misrepresent output provenance, or state that an AI-generated or draft output was professionally certified when it was not;
• use the Service to train or build a competing product using bulk extraction of the Service, its non-public content, or its outputs;
• evade fees, usage limits, trial eligibility, sanctions, export restrictions, or enforcement actions; or
• use the Service in a jurisdiction or manner prohibited by applicable trade-control or sanctions law.

We may investigate suspected violations and preserve relevant evidence. We may remove content, limit features, suspend access, or report conduct when reasonably necessary to protect users, the Service, or legal rights.

9. Third-party services and AI providers

The Service depends on third parties, including Supabase for database, authentication, and storage; Stripe for billing; Vercel for application hosting and edge/serverless delivery; Render-hosted backend and agent services; email and monitoring providers; mapping and geospatial data sources; and AI providers including Google/Gemini, OpenAI, and Anthropic. Provider availability, models, limits, terms, output, and retention practices may change.

When you request a provider-backed feature, relevant Customer Content may be sent to one or more providers or through a fallback chain. Do not use a provider-backed feature if you are not authorized to send the relevant data to those providers.

BrainStack Ventures does not control third-party outages, models, cookies, APIs, terms, or independent processing. Third-party terms may apply to a service you choose to connect or a site you visit. No provider is a party to these Terms merely because its service is used in the platform.

10. Plans, trials, usage, and fees

Unless an Order says otherwise, standard public subscription pricing at this docVersion is:

The checkout or Order presented at purchase controls the actual price, currency, interval, included usage, tax treatment, trial, renewal date, and plan name. Do not complete an Order if it differs from what you intend to buy.

Eligible new users may receive a 14-day no-card trial with up to 50 roof-analysis/report credits under the current trial configuration. A no-card trial does not create an automatic charge. If you do not affirmatively add billing before the trial expires, paid access may end or be limited rather than automatically billing you. If you add billing or enter a different trial through Stripe, the exact first-charge date and continuation terms shown at checkout control.

Trials are limited to eligible new users and businesses. We may deny or terminate a trial used to evade prior trial use, usage limits, payment obligations, or these Terms.

Included report volume and other limits are shown in the applicable plan. Under the current standard self-service model, there is no automatic pay-as-you-go report overage: a credit-backed request may pause when available credits or a usage limit is exhausted. You may upgrade or contact support for a custom volume review.

11. Payment, renewal, taxes, and price changes

Stripe processes payments. You authorize BrainStack Ventures and Stripe to charge the payment method you add for the price, billing interval, taxes, and other amounts shown in the accepted Order.

Monthly plans renew each month and annual plans renew each year until canceled. The Stripe checkout, receipt, invoice, or billing portal shows the exact renewal date. You must cancel before the renewal is processed to avoid the next charge.

Fees are stated in U.S. dollars unless an Order says otherwise. Prices generally exclude sales, use, value-added, withholding, and similar taxes. You are responsible for applicable taxes other than taxes based on BrainStack Ventures’ net income. If tax must be collected, it may be added to the charge.

If payment fails, we may retry the charge, ask you to update the payment method, limit features, suspend access, or terminate the paid plan. You remain responsible for amounts incurred before cancellation or termination.

We may change future prices or plan structure. A price change for an existing recurring subscription will take effect no earlier than the next renewal after reasonable advance notice and any notice required by law, unless you affirmatively accept it sooner. You may cancel before the new price takes effect.

12. Plan changes and cancellation

You may manage or cancel a recurring subscription through MyRoofGenius account settings or the Stripe customer portal when available, or by contacting support@myroofgenius.com. Online cancellation is intended to remain available for subscriptions entered online.

Cancellation normally takes effect at the end of the current paid period, and access continues through that date unless the interface, an Order, a refund, a chargeback, a security issue, or law requires earlier termination.

Current self-service plan-change behavior may apply a change immediately. An upgrade may create a prorated charge; a downgrade may apply without a credit or refund for unused current-period value. Review the specific confirmation shown before approving a change. If a confirmation states a different effective date or proration treatment, that confirmation controls.

Canceling stops future renewal; it does not by itself refund a completed charge.

13. Refunds and failed analyses

The MyRoofGenius Refund Policy at https://myroofgenius.com/legal/refund is incorporated by reference.

Under the Refund Policy in effect at this docVersion, eligible subscription customers may request a full refund of the initial subscription charge within 30 days of the initial subscription purchase. Unless the Refund Policy, an Order, or law says otherwise, charges after that window, renewal charges, partial periods, and accounts terminated for a Terms violation are non-refundable. The 30-day initial-subscription window applies to monthly and annual self-service subscriptions unless the purchase screen expressly gives a different, more specific rule.

Failed roof analyses may be re-run without an additional credit or may receive an account credit under the product workflow. A re-run or usage credit is not cash and has no cash value. Any separately sold one-time digital item will have the refund terms shown at its checkout.

Refund requests should be sent from the billing email to support@myroofgenius.comwith the subject “MyRoofGenius refund request” and enough information to identify the charge. Refund timing after approval depends in part on Stripe and the customer’s financial institution.

Nothing in these Terms limits a non-waivable refund or cancellation right.

14. Intellectual property, output rights, and feedback

BrainStack Ventures and its licensors own the Service, software, interfaces, designs, documentation, templates, workflows, methods, trademarks, and other materials they provide, excluding Customer Content.

Subject to payment and these Terms, as between you and BrainStack Ventures, you may use outputs generated specifically from your Customer Content for your internal business operations and customer work. This does not transfer ownership of the underlying Service, templates, methods, third-party content, or provider technology.

AI and automated outputs may not be unique, may resemble content provided to another user, and may not qualify for copyright or other protection. We do not warrant that an output is non-infringing or exclusively owned. You are responsible for reviewing and clearing an output before publishing, selling, registering, or relying on it.

If you voluntarily provide feedback, you grant BrainStack Ventures a perpetual, worldwide, irrevocable, royalty-free right to use and incorporate that feedback without restriction or compensation, provided we do not publicly identify you as the source without permission.

15. Privacy and security

The MyRoofGenius Privacy Policy at https://myroofgenius.com/legal/privacy explains our data practices and is incorporated for notice purposes. The Cookie Policy at https://myroofgenius.com/legal/cookies provides additional browser-storage information, but the Privacy Policy controls if a cookie description conflicts.

We use reasonable administrative, technical, and organizational measures appropriate to the Service, such as encrypted transport, provider-managed encryption at rest, authentication and authorization, signed webhook verification, rate limits, and payload guards. No system is perfectly secure. We do not warrant that the Service is immune from unauthorized access, data loss, vulnerabilities, or interruption.

You are responsible for secure devices, credentials, account configuration, authorized-user access, lawful data collection, backups or exports appropriate to your risk, and notifying affected people when your own obligations require it.

16. Service availability, changes, beta features, and support

The Service may be unavailable because of maintenance, provider outages, network failures, security events, usage limits, force majeure, or other causes. Unless a signed Order states an express service level, there is no uptime, response-time, recovery-time, or output-accuracy guarantee.

We may add, modify, limit, or discontinue features. We will use reasonable efforts to avoid materially reducing a prepaid core feature without notice. Beta, preview, experimental, sample, deterministic-fallback, and provider-dependent features may change or stop at any time and may contain defects.

Support descriptions, priority labels, and response targets are targets, not guarantees, unless a signed Order expressly says otherwise.

17. Term, suspension, termination, and post-termination data

These Terms begin when accepted and continue while you use the Service. You may stop using the Service at any time and may cancel paid renewal as described above.

We may suspend or limit access immediately when reasonably necessary to address nonpayment, a security risk, suspected fraud, unlawful conduct, abuse, sanctions, provider restrictions, harm to another user, or a material Terms violation. When practicable, we will provide notice and an opportunity to cure a remediable breach.

We may terminate for an uncured material breach. We may also discontinue the Service on reasonable notice. If we terminate a prepaid subscription without cause and do not provide the remaining paid service, we will provide a prorated refund for the unused prepaid period. No refund is owed for a termination caused by your breach, except where law requires one.

Export important data before cancellation. Under the current MRG retention design, generated reports, PDFs, and saved report artifacts may remain available for up to 30 days after cancellation for export. Original uploaded analysis images may be retained for up to 30 days under the Privacy Policy. These are maximum operational windows, not a guaranteed backup service. Data may be deleted sooner when you request deletion, a feature permits deletion, an Order allows it, or security and law require it; limited billing, legal, consent, suppression, fraud, backup, and dispute records may remain longer.

Sections concerning payment, intellectual property, Customer Content licenses needed for wind-down, confidentiality, disclaimers, liability, indemnification, disputes, and general terms survive as their nature requires.

18. Warranty disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE AND ALL OUTPUTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” BRAINSTACK VENTURES DISCLAIMS ALL EXPRESS, IMPLIED, STATUTORY, AND OTHER WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, AVAILABILITY, SECURITY, QUIET ENJOYMENT, AND RESULTS.

We do not warrant that the Service will be uninterrupted or error-free; that data will never be lost; that measurements, estimates, analyses, recommendations, reports, or communications are accurate or fit for a project; that defects will be corrected; or that use will produce revenue, savings, approvals, permits, coverage, contracts, or other outcomes.

Some jurisdictions do not allow certain warranty exclusions. Those exclusions apply only to the extent permitted.

20. Indemnification

To the extent permitted by law, you will defend, indemnify, and hold harmless BrainStack Ventures, its owner, contractors, licensors, and service providers from third-party claims, damages, judgments, losses, liabilities, costs, and reasonable attorneys’ fees arising from:

• Customer Content or an allegation that you lacked rights or consent to process it;
• your roofing, contracting, estimating, inspection, sales, employment, customer, insurance, or other business activity;
• an output you approve, distribute, submit, sign, purchase from, or rely on;
• your violation of law, professional duties, licenses, permits, insurance obligations, or these Terms; or
• misuse of the Service by you or your authorized users.

We will give reasonably prompt notice of a covered claim and reasonable cooperation at your expense. You may control the defense with qualified counsel, but you may not settle a claim in a way that admits fault by, imposes an obligation on, or fails to release an indemnified party without that party’s written consent. We may participate with counsel at our expense.

21. Governing law and disputes

Colorado law governs these Terms without regard to conflict-of-law rules, except where a non-waivable law requires otherwise. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Before filing a lawsuit, the complaining party must send a written dispute notice to the other party describing the claimant, facts, requested relief, and contact information, and the parties will attempt in good faith to resolve the dispute for 30 days. Notices to BrainStack Ventures must be emailed to support@myroofgenius.comwith the subject “Legal Dispute Notice — MyRoofGenius.” This informal process does not prevent either party from seeking urgent injunctive relief, preserving a limitations period, or filing an eligible small-claims action.

Unless the parties agree otherwise, a claim that is not resolved informally must be brought in a state court of competent jurisdiction in the Colorado county where BrainStack Ventures’ principal place of business is located when the claim is filed, or in the United States District Court for the District of Colorado if it has jurisdiction. Each party consents to personal jurisdiction and venue there.

Jury trial waiver. To the extent permitted by law, you and BrainStack Ventures each knowingly and voluntarily waive the right to a trial by jury in any action arising out of or relating to these Terms or the Service.

These Terms do not require arbitration and do not waive any non-waivable consumer right.

22. General terms

Neither party is liable for delay caused by events beyond reasonable control, except that this does not excuse payment already due.

You may not assign these Terms or an account without our written consent. We may assign them in connection with a sale, reorganization, financing, or transfer of the Service, provided the assignee assumes applicable obligations. A future change from the sole proprietorship to a registered entity will be handled through updated operator disclosures and versioned assent rather than silently deemed complete by this clause.

If a provision is unenforceable, it will be limited to the minimum extent necessary and the rest remains effective. Failure to enforce a provision is not a waiver. Headings are for convenience. “Including” means “including without limitation.”

These Terms, the Privacy Policy, the Refund Policy, the applicable Order, and any signed amendment are the entire agreement concerning the Service and replace prior discussions on that subject. If they conflict, a signed amendment controls, then a specific Order term, then these Terms, then the general public policies, except that a policy controls the subject it expressly governs and non-waivable law always controls.

No third party is a beneficiary of these Terms.

23. Changes to these Terms

We may revise these Terms for legal, security, product, provider, or business reasons. Each revision will have a new docVersion and effective date, and the visible text should be bound to a content hash in the acceptance system.

For a material change, we will provide reasonable notice through email, an in-product message, or a gated re-acceptance flow. When current-version acceptance is required, you must affirmatively accept before the affected flow continues. We will not rely solely on a hidden posting to impose a materially adverse retroactive term.

For a non-material clarification, the new version may apply when posted. If you do not agree to a revised version, stop using the affected Service and cancel before the next renewal.

24. Contact and legal notices

MyRoofGenius is operated by BrainStack Ventures, a sole proprietorship based in Colorado, United States.

Terms, billing, refund, privacy, security, and dispute questions may be sent to:

support@myroofgenius.com

Shared BrainStack Ventures support inbox for MyRoofGenius

Use “MyRoofGenius” and the request type in the subject line. Do not email passwords, full payment-card data, API keys, or other secrets.