Privacy Policy

1. Information We Collect

• Account data: name, email, authentication identifiers, and tenant/workspace links.
• Billing data: subscription status and invoice metadata from Stripe (full card details stay with Stripe).
• Product usage: feature usage events, analysis requests, report generation metadata, and audit timestamps.
• Support and lead data: contact submissions and troubleshooting context you choose to provide.

2. How We Use Data

• Deliver product functionality, account access, billing, and customer support.
• Protect platform reliability and security with logging, abuse detection, and operational monitoring.
• Measure product performance and conversion funnels using telemetry events.

3. Data Sharing

We do not sell personal information.

We share data only with service providers required to operate MyRoofGenius, including:

• Supabase for database and authentication services.
• Stripe for payment processing and billing workflows.
• Hosting and monitoring providers required for production operation.

4. Retention and Deletion

• Uploaded analysis images: default retention up to 30 days unless required for support/security investigations.
• Generated reports and PDFs: retained while account is active and up to 30 days post-cancellation for export access.
• Billing and subscription records: retained for finance, fraud, and legal compliance requirements.
• Operational logs and webhook events: retained based on infrastructure retention policies and incident response needs.

You can request account deletion at any time. We process deletion requests and remove data that is not legally required to be retained.

5. Security Controls

• TLS encryption in transit and provider-managed encryption at rest.
• Authentication and authorization controls for protected application routes.
• Signed Stripe webhook verification and idempotent billing event processing.
• Rate limiting and payload-size guards on public and AI endpoints.

6. Contact

Privacy requests: privacy@myroofgenius.com

Security disclosures: security@myroofgenius.com

General support: support@myroofgenius.com