Refund Policy

Effective Date: 2025-10-04

30-Day Money-Back Guarantee (Subscriptions)

If you’re not satisfied with your MyRoofGenius subscription within the first 30 days, we’ll refund your subscription fee in full.

  • Applies to all subscription tiers (Starter, Professional, Enterprise)
  • Request refund within 30 days of initial subscription purchase
  • Full refund of subscription fee, no questions asked
  • Processed within 5-10 business days to original payment method

Note: After 30 days, subscriptions are non-refundable but can be cancelled at any time to prevent future charges.

7-Day Guarantee (Marketplace Downloads)

Digital products purchased from our marketplace are covered by a 7-day guarantee:

  • Request refund within 7 days of purchase
  • Must provide reason for refund request (helps us improve)
  • Refund issued to original payment method within 5-10 business days

Note: Marketplace products include AI-generated documents, templates, contracts, and tools.

Failed AI Analyses

If an AI analysis fails or produces unusable results:

  • Free re-run: We’ll re-run the analysis at no additional charge
  • Automatic credit: If re-run fails, credit automatically applied to your account
  • No questions asked: Report failures, we handle the rest

How to Request a Refund

To request a refund:

  1. Email us at: refunds@myroofgenius.com
  2. Include your account email and order number
  3. Briefly explain your reason (helps us improve)
  4. We’ll process within 2 business days

For subscription refunds, you can also request through your account settings dashboard.

Refund Timeline

  • Approval: Within 2 business days of request
  • Processing: 5-10 business days to original payment method
  • Bank processing: May take additional 3-5 days depending on your bank

Exceptions

The following are not eligible for refunds:

  • Subscriptions after 30 days (can still cancel to prevent future charges)
  • Marketplace products after 7 days
  • Free trial accounts (no payment made)
  • Accounts terminated for Terms of Service violations

Contact Us

Questions about refunds?

  • Email: refunds@myroofgenius.com
  • Support: support@myroofgenius.com