Frequently Asked Questions
Everything you need to know about MyRoofGenius
How does MyRoofGenius work?
Upload photos of the roof and our AI analyzes them to identify potential damage, estimate materials, and generate a professional report. The system uses computer vision to assist with roof assessments.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express, Discover) through our secure Stripe checkout.
Is there a refund policy?
Yes. We offer a 30-day money-back guarantee on all plans. If you're not satisfied, contact support@myroofgenius.com for a refund.
Can I access MyRoofGenius on my phone?
Yes. MyRoofGenius is a responsive web application that works on phones, tablets, and desktops. No app download required.
Do you offer support?
All plans include email support. We aim to respond within 24 hours on business days.
What plans are available?
We offer Starter ($49/mo), Professional ($99/mo), and Enterprise ($199/mo) plans. All plans include a 14-day free trial. Visit our pricing page for details.
Can I cancel anytime?
Yes. All plans are month-to-month with no long-term contracts. You can cancel anytime from your account settings.
How accurate are the AI estimates?
Our AI provides estimates based on photo analysis and regional pricing data. Results should be used as a starting point and verified by a qualified professional before making decisions.